Return and Exchange Policy

No returns or exchanges are accepted on opened party supplies, special orders, hats or masks.



EXCHANGES

Within 30 days from purchase, we will gladly exchange for a different item or items.

How to Exchange:

1. Place a new order for the item(s) you want to exchange for. We will send out your order within 1-2 business days, via your chosen method. See our Shipping page for more information.

2. Fill out the return/exchange form included in your order. If you did not receive one, include a copy of your order, or a note including your order number (located in the upper left corner of your invoice), the items you are returning, your reasons for doing so, and whether this is a return or exchange.

3. Securely package the unopened, complete items with all their packaging and parts. Mail the package back to us via your preferred shipping method. We recommend delivery tracking, which costs only a few additional cents and gives you a way to be sure your package was delivered to us.

4. When we receive the items and confirm they have not been opened, we will issue a refund of your original purchase price, in the original form of payment.

Due to the seasonal nature of many of our items, no exchanges will be accepted after 30 days from purchase. Returns received after 30 days from purchase will be issued store credit, as our system only keeps your credit card available for refunds for 30 days.



RETURNS

We do not accept returns on opened merchandise, hats or masks - or on any items that have been obviously used or damaged by the buyer.

Exchanges will not incur additional charges, but returns will be charged a 15 percent restocking fee.

How to Return:

1. Fill out the return/exchange form included in your order. If you did not receive one, include a copy of your order, or a note including your order number (located in the upper left corner of your invoice), the items you are returning, your reasons for doing so, and whether this is a return or exchange.

3. Securely package the unopened items complete with all their packaging and parts. Mail the package back to us via your preferred shipping method. We recommend delivery tracking, which costs only a few additional cents and gives you a way to be sure your package was delivered to us.

4. When we receive the items and confirm they have not been opened - or in the case of costumes, not been worn, washed, or damaged - we will issue a refund of your original purchase price, in the original form of payment, minus the 15 percent restocking fee. We reserve the right to evaluate the condition of costumes; refunds will not be issued on worn, washed, or damaged costumes because we will not be able to resell them.

Items sent back after 30 days, or sent back marked "Refused" or "Return to Sender" will not be refunded. They will be issued a store credit, minus the shipping cost and a 15 percent restocking fee. Returned items that have obviously been used or damaged by the buyer will NOT be refunded or issued a merchandise credit.

If you have a serious problem with your order - if it is the wrong item or is damaged - contact us by e-mail (contact@partyon7th.com) or phone (205-722-0466) within 3 business days of receipt.

We inspect every item before it goes out, but in rare cases we may miss a manufacturer's error. Notify us with a detailed description of the problem, and we will work to remedy the situation.

All returns received after 30 days from purchase will be issued store credit, as our system only keeps your credit card available for refunds for 30 days.



Chargebacks

If you have a problem with an order, please contact us instead of resorting to a credit card chargeback, and we will work together to resolve the issue. An administrative fee of $50 will be charged to your account if you initiate the chargeback and the result is in our favor.

An attempt to reverse or chargeback a credit card transaction you legitimately owe constitutes non-payment and fraud. Initiating a chargeback because you have cancelled your event, changed your mind, or returned an item without an EA number or an item that has been worn or damaged may result in immediate legal action. In the event that the customer issues a chargeback attempting to not pay for merchandise ordered and delivered or for non-returnable merchandise, the customer will be responsible for an additional $75 billing service fee per occurrence, which may immediately be turned over to collections, including all expenses incurred by them. Expenses incurred to Candy Apple Costumes to collect payment beyond that of normal settlement including, but not limited to chargebacks, court proceedings, attorney and collections fees, will be at the expense of the customer.



Canceling an Order

Orders begin to be processed right away, so we can maintain our policy of same-day shipping. For this reason, on all canceled orders, a 15 percent restocking fee will be charged. In many cases, your order has already been packed and shipped by the time we hear from you, so it is too late to cancel. In those cases, you are welcome to return the items for a refund of the purchase price of your items, minus the 15 percent restocking fee that applies to all returns.

All shipping fees are nonrefundable.